On 5 Oct 2006, at 20:43, Time Bandit wrote:
I'm looking to do this.
When a call comes in to an agent in a queue, pop a web page like this
http://www.mydomain.com/cgi-bin/script.cgi?did=9529005555
Where did is the number the caller dialed to reach the system in the
first place.
I know Hudlite can do this we caller ID, but the DID feature is not
there yet.
Does anyone have any other software they know of that can do this?
Some softphones support handling URL when you pickup the call. You can
set that URL to anything you want from the dialplan. <shameless-plug>
My MediaX softphone (current beta version) support it. Let me know if
you want to try it </shameless-plug>
Evn more shameless plug:-)
Ours supports it on _ring_ which means you can see who it is calling
_before_ you pick up!
It also allows you to pick up on a hardphone but have the softphone
drive your web
experience.
I think the asterisk-java guys have a server side solution where you
embed
a javascript/AJAX thing in your web page and it polls a servlet -
which in
turn listens for manager events. - Nothing to install on the client
side.
I'm sure you can do the same trick in other (web)serverside languages.
Tim.
hth
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Tim Panton
www.mexuar.com
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