> No one's system is redundant? :O
Was the Lucent Merlin Legend system I replaced redundant? I don't think so. What about any other proprietary system for SMBs? I don't think so. I'd guess a Dell Server based on Linux and Asterisk is a lot more redundant and easily replaceable. I can get it replaced a lot faster than I could the Legend system.
As a carrier, I would expect you to have an abundance of redundancy, but not an SMB. SMB's don't have the money to cover everything. That's what cellphones are for :-)
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