Say I have agents using a softphone like eyebeam that has 6 lines. They
log in to the queue. Say there are 3 agents in my queue. 3 calls come in
and all three agents are on a call. Now a fourth call comes in. Is it
possible to have it setup so that the 4 call rings on line 2 of one of
my agents, if they don't get it within the time limit it rings on line 2
of another agent and so on. An agent can then put their current call on
hold and go to the new call, say something like "thanks for calling
please hold", then go back to their first call, finish it up and then go
back to the second call. I hope that made sense. I'm sure there is a way
to get it done, but how flexible is the current queue system in Asterisk
with stuff like this?
--
Michael Sampson
Information Systems Manager
Customer Contact Services
[EMAIL PROTECTED]
952-936-4000
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