Henry.L.Coleman wrote:
Attended transfer is really four functions
1. Put the caller on Hold while you dial another number
2. Speak to the dialed number (announce the call)
3. Patch the call on hold to the other party using transfer button.
4. Disconnect (otherwise this would be a 3 party conference)
How these functions work depend on what type of device the operator is
using. SIP phones have this functionality ie a hold button, a transfer
button and multi-line appearances. If you are using an ATA with an
ordinary
phone and standard dial-pad then you may be able to put a call on hold by
using the "*" and transfer by "#". But obviously one is limited to the
vacant digits on the dial pad (DTMF).
With an ATA you would use FLASH (aka RECALL)
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