I´m looking for the same feature performed with the manager, but I think
should be the same problem you are experiencing
I need to place music on hold (park) an specific call, while the agent
performs a process/question/inquiry, and then retakes the call.
Is there not a way to park the call?
Gregory Duchatelet escribió:
Another way would be to control the channel from asterisk.
It is a SIP feature, not an asterisk feature…
I have a SIP phone (not a softphone) and want to control it from the
computer.
Greg
One suggestion is to transfer the call to an “on-hold” extension that
plays music, then go pick up the call later… or get a new SIP phone. : )
~Joel
------------------------------------------------------------------------
*From:* [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] *On Behalf Of
*Gregory Duchatelet
*Sent:* Friday, December 08, 2006 9:51 AM
*To:* [email protected]
*Subject:* [asterisk-users] CTI: put on hold a call
Hi list,
I need no control a call via AMI or AGI or whatever. I don’t know how
to put a call on hold.
Example: an external call ring, in the dial plan I call “Dial”
application to an internal SIP phone. But my SIP phone does not have
the “on hold” feature, so how to put the callee on hold ?
Thanks
Greg
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