Greetings, all.
I would like to record calls that are entered into queues and I'm not
quite sure how to do it. Here's how I'm currently set up:
- Call comes in and is placed into Queue #1 (which rings all phones for
15 sec).
- If call drops out of this queue, it is placed into Queue #2 (which
plays MoH until the call is picked up).
I've tinkered with MixMonitor and I have my queues set up, but I'm not
sure how to combine the two. Ideally, I'd like to only record once the
call comes out of queue (no point in recording hold music, unless I want
to hear people mumble about how lousy a company we are for placing them
on hold ;) )
On a semi-related note, is it possible to determine the extension that
pull the call out of queue before the call is bridged? The reason I ask
is that I'd like to put the receiving extension in the name of the file
that MixMonitor creates. If not, no biggie.
Recap:
Two queues. First rings for 15 seconds then drops into the second.
Second plays music on hold till the call is answered. I want to record
the call when it's pulled out of either queue using MixMonitor. Bonus
points if I can determine the answering extension before MixMonitor
starts (if possible).
Any help would be greatly appreciated.
Thanks,
Jay
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