I agree with these fella's, this is a piss poor way of fixing it. I only know of one call center that used static agents, mostly because they were sold a peice of crap and they had no idea how to use it the other way. I think you will find the majority of call centers are callback centers. This decision has taken Asterisk out of the realm of providing reasonable call center solutions. VIVA ZAPATA!!! Let's start a revolution!
Message: 24 Date: Wed, 20 Dec 2006 22:22:26 +0100 From: Lenz <[EMAIL PROTECTED]> Subject: Re: [asterisk-users] AgentCallbackLogin() deprecated in 1.4 To: "Asterisk Users Mailing List - Non-Commercial Discussion" <[email protected]> Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; format=flowed; delsp=yes; charset=iso-8859-15 I have been speaking privately to a number of CC integrators and resellers about the AgentCallbackLogin() deprecation issue, and I'd dare say nobody is enthusiastic about it. With all its problems, AgentCallBackLogin is the workhorse of most of today's Asterisk CCs, and my impression is that the proposed solution meets a very lukewarm reception at the moment. Just my euro 0.02 l. On Wed, 20 Dec 2006 17:26:51 +0100, Douglas Garstang <[EMAIL PROTECTED]> wrote: >> > The other thing is, that "show agents" >> > doesn't show me which agents are logged in and if I use "show queue" >> > I can see local channels attached to a queue but no agents. For my >> > point of view there is some functionality lost with the new concept. > > Funny. I said the same thing in this list about 2 months ago and I got > told I was nuts. -- Loway Research - Home of QueueMetrics http://queuemetrics.loway.it <http://queuemetrics.loway.it/> Jordan Novak Senior Telecommunications Engineer Logistics Health Inc.
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