Lenz wrote: > > You are correct, this is more or less the scenario involved - the > problem is that people want to call a personalized line AND speak to > the same subset of agents preferably. > I have never seen such a setup myself - I have seen CCs with 30 or 40 > queues, never 200 - so I was wondering if anybody ever trued something > on these lines; or if there are better solutions to the same problem. > Best regards > l. > Hi Lenz
We are doing this here is RSA. What i have done is use the DID trigger number to play a specific greeting for the customer. Then get the customer to route to their preferred language. We have close on 300 customers and 5 Q's with +/- 100 agents. Regards Terry _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
