I wouldn't swear to it (<chuckle>) but each time I've "spoken with" the Verizon Telecommunications IVR, it sends me to an agent shortly after I start swearing at it. I've had better luck with that than saying things like "agent", "operator", and "attendant". Other than that, it appears to be a rather nice IVR, and it usually understands me.
On Thu, 11 Jan 2007 17:10:05 -0500, "Paul" <[EMAIL PROTECTED]> said: > Or maybe there is a distinct click as the caller prepares to shoot > himself in the head. > > Colin Anderson wrote: > > >If you say: "Agent" you are transferred to a person. The IVR clearly states > >that when you call in. I got a demo of Mitel's speech platform last year and > >it has algorithms that measure apparent stress in a voice. If the voice > >sounds to stressed, it transfers to an operator. > > > >-----Original Message----- > >From: Chris Bagnall [mailto:[EMAIL PROTECTED] > >Sent: Thursday, January 11, 2007 12:38 PM > >To: 'Asterisk Users Mailing List - Non-Commercial Discussion' > >Subject: RE: [asterisk-users] Directory too difficult? > > > > > > > > > >>the change of Telus' (the > >>ILEC) customer service system entirely to speech recognition. It > >>actually works really, really well I've never been able to screw it > >>up > >> > >> > > > >What happens if you yell "I just want to talk to a human being!" really > >loudly at it? ;-) > > > >Regards, > > > >Chris > > > > > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users --- Andrew Michael Stemen [EMAIL PROTECTED] _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
