Savoy, Kevin - Williston, ND wrote:
We have been running an Asterisk box with 1.2.9.1 on it since August in
a call center environment. We use the Asterisk box as an IVR and then
pass the calls on to a Nortel Option 11C. Today we found in our long
distance bill two calls that lasted a VERY long time. One was 58 hours
and another was 38 DAYS!!!
Nortel does not show this call being that long. Obviously the person
that called in didn’t hold the line for 58 days so somehow between
Asterisk and MCI the call got stuck open and didn’t hang up on the network.
My question is two parts, part one, has anyone heard of anything like
this where a call doesn’t hang up properly and seems “stuck” in the
system. Part two is there anyway to monitor in Asterisk the length of
all active calls and then if a call lasts longer then, say one hour, we
could send off a text message or warning.
Hi ,
similiar thing happend to me. Try looking at the L() optin in Dial. I define a max call time, say
few hours, then warn every x seconds, then cut the call.
--
thanks,
Yusuf
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