In the queues that I've established, I've assigned a different number to
queue-agents than their normal extension. If their extension is 2120,
their roll-over (second extension) would be 3120 and their
queue-agent-id would be 4120. That way I can assign a different
dial-plan for 4120 that doesn't include voicemail (or if it does, it's
the queue's voicemail rather than the individual agent's voicemail).
Hope that helps.
Rob Schall wrote:
Hello all,
I think Lee has given me a head start, but I'm still running in a circle
(at least i'm in the lead).
The problem is with my queues. The phones go to their own voicemail
after 5 rings.
That's about the same time I allow the phone to ring before trying
another phone in the queue. Is there a way to tell asterisk....?
If this call is coming from a queue, do not follow a normal dial plan
for the phone (don't send to user's voicemail). In stead, once timed out
(t|||60), send to Voicemail(u1000).
Lee recommended QUEUESTATUS, but that seems to return if anyone is in a
specific queue, and not if the current call came from a queue. I
probably just misunderstand how it all works. :)
Thanks all!
Rob
-----------------
I would recommend that you download the following tool and play with it
(if you have a windows box):
http://www.datatrakpos.com/pos/datatalk/Default.aspx
Check out the Visual Menu Builder included. There is a Queue widget
included. Try playing around with that and building the project and
inspecting the resulting script that the program generates.
This should give you a better idea of how to do what you are trying to
do, I think.
Also, check out the channel variable QUEUESTATUS. See if it's set to
determine whether the call is coming from a queue. I'm not sure if it's
normally blank or has a default value so you may want to check that out
too.
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