Hi,
cud any one help me figuring out the problem... When the agent in a queue is
engaged, it cannot accept anymore calls, below is the script;
-- AGI Script dialparties.agi completed, returning 0
-- Executing Dial("Local/[EMAIL PROTECTED],2", "SIP/2063||tr") in new stack
-- Called 2063
-- Local/[EMAIL PROTECTED],1 is ringing
-- Got SIP response 486 "Busy Here" back from 10.19.1.158
-- SIP/2063-084a6c18 is busy
== Everyone is busy/congested at this time (1:1/0/0)
-- Executing NoOp("Local/[EMAIL PROTECTED],2", "Returned to dolocaldial
with DIALSTATUS BUSY") in new stack
-- Executing Macro("Local/[EMAIL PROTECTED],2", "outisbusy|") in new stack
-- Executing Playback("Local/[EMAIL PROTECTED],2", "all-circuits-busy-now")
in new stack
-- Playing 'all-circuits-busy-now' (language 'en')
-- Local/[EMAIL PROTECTED],1 answered SIP/10.19.1.157-084eec28
-- Stopped music on hold on SIP/10.19.1.157-084eec28
-- Executing Playback("Local/[EMAIL PROTECTED],2", "pls-try-call-later") in
new stack
-- Playing 'pls-try-call-later' (language 'en')
-- Executing Macro("Local/[EMAIL PROTECTED],2", "hangupcall") in new stack
Thanks
Angel
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