Not sure about others, but on Polycoms a blind transfer sends
original callerid, screened sends operators callerid
On Feb 19, 2007, at 8:55 AM, Rob Schall wrote:
I'm sure this was asked before, but I can't seem to make this work...
If a customer dials one of our DIDs, and the operator transfers that
call to another employee, the Caller ID doesn't seem to do what I
would
expect it to. I would expect it to show the original caller's ID.
Example:
John calls in from the outside using (213-555-1234) and he calls into
the asterisk system (actually the operator).
The operator (a real person) answers the call and presses transfer on
her polycom 501 phone. I see an incoming call "From: Operator".
After I
pick up her call, she presses transfer one final time to complete the
transfer. However, now that the call has been completed, it still
shows
"From: Operator". I need it to show From: 213-555-1234.
I tried setting the "o" setting in Dial, but that didn't seem to fix
anything.
Rob
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