I probably have a screened transfer setup. Is that just a setting somewhere I can easily change? I'm trying to avoid making users press extra keys, like #1 or anything like that.
Rob Jerry Jones wrote: > Not sure about others, but on Polycoms a blind transfer sends original > callerid, screened sends operators callerid > > > On Feb 19, 2007, at 8:55 AM, Rob Schall wrote: > >> I'm sure this was asked before, but I can't seem to make this work... >> >> If a customer dials one of our DIDs, and the operator transfers that >> call to another employee, the Caller ID doesn't seem to do what I would >> expect it to. I would expect it to show the original caller's ID. >> >> Example: >> John calls in from the outside using (213-555-1234) and he calls into >> the asterisk system (actually the operator). >> The operator (a real person) answers the call and presses transfer on >> her polycom 501 phone. I see an incoming call "From: Operator". After I >> pick up her call, she presses transfer one final time to complete the >> transfer. However, now that the call has been completed, it still shows >> "From: Operator". I need it to show From: 213-555-1234. >> >> I tried setting the "o" setting in Dial, but that didn't seem to fix >> anything. >> >> Rob >> >> _______________________________________________ >> --Bandwidth and Colocation provided by Easynews.com -- >> >> asterisk-users mailing list >> To UNSUBSCRIBE or update options visit: >> http://lists.digium.com/mailman/listinfo/asterisk-users > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
