From: Drew Gibson > > Hi, > > We recently updated from an early Asterisk 1.2 SVN to 1.2.15 (on Debian > Sarge) and the behaviour of our Call Centre queues has changed > slightly. > Before the upgrade, when a caller was waiting in the queue, the > estimated hold time was announced as expected ("estimated hold time is > less than 2 minutes ..."). > Now the caller gets an announcement of their sequence in the queue > ("Your call is now first in line ..."). > I believe that the only changes I have made to queues.conf and > agents.conf is the addition of the "context=" statement and editing the > list of agents. > > Has anyone else seen this? What am I missing? > > regards, > > Drew
Drew, This has been normal behaviour for as long as I can remember. The caller hears the estimated time until they are next in line, then they hear the 'next in line' announcement. Sincerely, Trevor Hammonds _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users