On Sun, 11 Mar 2007, [EMAIL PROTECTED] wrote:
I hope I get your help for this problem ... at least point me through
the right direction ....
I configured a queue that when the people are tired of waiting they can
press 1 and I direct them to voicemail ... but I'd like to make a
callback solution at this point, because during busy hours it is hard to
check the voicemail ...
I'd like to make my system to call back this person and connect to one
of my agents ... but I wish to have some requirements ...
1. I'd like to connect to one of my agents first ...
2. I'd like to setup some time before the call is placed ... To give
time to my agents answer the persons that are already waiting on the
queue ...
3. And I need to make this call to be repeated if not answered by the
person ....
I know that I can implement callback using .call files but I would need
to connect to the person first, right ? If I do that way, the person
would still have to wait to be answered by one agent ...
Put the agent in the "channel" statement and then use the "application"
statement to invoke dial or send the agent to an extension to dial the
customer. Then, use "touch" to set the execution time before moving the
call file to the outgoing directory.
Thanks in advance,
------------------------------------------------------------------------
Steve Edwards [EMAIL PROTECTED] Voice: +1-760-468-3867 PST
Newline Fax: +1-760-731-3000
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