Hello users, I've searched the archives for information on training our end users on how to use hard/soft phones and voicemail, and Asterisk in general -- I couldn't find much that wasn't about echo. I've looked at the Asterisk Documentation Project as well, but I'm more interested in users, not developers.
I'm looking for words of wisdom on end-user training, materials you'd be willing to offer under a creative-commons license or public-domain, advice on structure and lengths of training, and anything else you think would be helpful! I have intentions to contribute back as much as possible any materials or "curricula" I can create to help train end users on Asterisk features. In specific, I'm planning on training supervisors and administrators in a call-center setting that does mostly outbound calling for survey research (*no* selling anything of any kind :). I do not plan to sell training to anyone -- this is strictly to teach our employees how to use the phone system. I plan on teaching users about the following processes: - Voicemail (checking, forwarding, appending, recording greetings) - Holding, transferring, conferencing a call I plan on teaching users how to operate a softphone (haven't decided which yet) and a hard phone (we have Polycom 430s and 501s) as well. I'd welcome any advice or materials! Thanks! Martin Smith, Systems Developer [EMAIL PROTECTED] Bureau of Economic and Business Research University of Florida (352) 392-0171 Ext. 221 _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
