The way I have my dialplan set up, the callers shouldn't be able to make
any outgoing calls.
Incoming calls come down my T1:
{zapata.conf}
; T1
group=1
context=incoming_t1
signalling=em_w
channel => 1-24
Which puts them into the 'incoming_t1' context:
{extensions.conf}
[incoming_t1]
#include callcenter/extension_ans.conf
include => answering-service
Which includes my callcenter answering service extensions conf file and
includes the 'answering-service' context:
{callcenter/extension_ans.conf}
[answering-service]
; Catch all extensions
exten => _X.,1,Set(account=${EXTEN})
exten => _X.,n,AGI(get_cid.php)
exten => _X.,n,Set(CALLERID(all)=${cid}<${account}>)
exten => _X.,n,Set(context=COM)
exten => _X.,n,Set(type=INC)
exten => _X.,n,Set(from=${account})
exten => _X.,n,Set(to=COM)
exten => _X.,n,AGI(create_filename.php)
exten => _X.,n,Set(MONITOR_FILENAME=${filename})
exten => _X.,n,Goto(queue-answer,s,1)
Which then parses all incoming calls (you can see the rest of the
dialplan in my previous message).
I'm not sure what I'm doing wrong. It seems to me I'm doing everything
properly. Callers should not be able to transfer (no 'T' in the Queue()
command), and they should not be able to dial any extension.
I'm completely lost here.
Jay
Rizwan Hisham wrote:
> I dont know how to solve your transfer problem, but i have an idea which
> you
> can use to overcome this abnormality.
>
> You should restrict the callers with context which includes only your local
> office extensions.
>
> I assume all your incoming calls fall in [default] context. what you should
> do is:
>
> [default]
> include=> localext
> exten=> _X.,1,Noop("Incoming call received")
>
> [localext]
> *****This context should include all your office extensions******
>
> This way, caller can only transfer himself within your office extensions.
> I hope you get my point
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