While I don't have an answer on how to access channel variables from
voicemail.conf, for the problem you mention this should help.
Change CALLERID(name) to your ticket number and then use VM_CIDNAME in
the subject line.
If you don't want to lose the original CIDNAME then just add your
ticket number like this:
Set(CALLERID(name)=${CALLERID(name)} TICKETNUMBER:12345)
On 8/20/07, 0xception <[EMAIL PROTECTED]> wrote:
> Is there a way, other then recoding the entire voicemail application, to
> pass dialplan variables to the voicemail application and to the email
> notifications of new voicemail.
>
> For example in our small tech support queue i would like to pass the ticket
> number with the email notification that a new support voicemail was left.
> I've tried simply replacing the ${VM_WHATEVER} w/ the actual variable name
> inside the voicemail.conf file, I've also tried setting the VM variables
> directly before the voicemail application call in the dial plan... both of
> these fail.
>
> Anyone else know of another way?
>
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