Hi all, We have an 8 agent support desk setup with 2 call queues running Asterisk 1.4.5. Every so often agents will receive a call from the queue that only rings once not allowing them time to answer. The call doesn't seem to be dropped, just seems to go to voicemail. The agents are also mentioning they do not receive the 30 second wrapuptime I have specified in queues.conf. We're using polycom 501 phones and I'm adding agents to the queues using Addqueuemember(). I believe I have the call limits and limitonpeer settings right in sip.conf. The only difference between the two queues is one has a higher weight. Any suggestions would be greatly appreciated.
[our-support-queue] musicclass = default strategy = leastrecent timeout = 12 retry = 15 wrapuptime=30 weight=0 autopause=yes maxlen=0 joinempty=strict leavewhenempty=strict ringinuse=no context=queue-out periodic-announce-frequency=60 announce-holdtime=no periodic-announce=my-prompt-29 Thanks, Nick _______________________________________________ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
