> Finally, press and hold all 4 arrow keys until the phone bleeps, then > capture the log files dumped to your provisioning server one last time. > > If the problem's not obvious from reading the logs, escalate these logs > to your Polycom reseller and ask them to open a ticket with Polycom on > your behalf. Of course they might recommend upgrading to 2.x .... ;-)
Well, here is what I got. Have no idea how to read these.. 0924095418|so |2|177|soToneStop: Stopping host tone 0x10b892a4 (dial). [0x0] 0924095418|so |2|177|[SoMediaSessC]: Call (0x10b42844) - New State: SoMediaSessStateSetup (Real) 0924095418|so |2|177|[SoMediaSessC]: 0x10b42844: State: SoMediaSessStateSetup, Start Timer: 1000 msecs 0924095418|so |2|177|[SoMediaSessC]: Call (0x10b42844) - New State: SoMediaSessStateOverlap (Real) 0924095418|so |2|177|[SoMediaSessC]: 0x10b42844: State: SoMediaSessStateOverlap, Start Timer: 30000 msecs 0924095418|sip |2|177|SipCallMake 8605654321 0924095418|sip |2|177|doDnsNaptrLookup: '192.168.1.1' is an IP, bailing 0924095418|sip |2|177|SipOnEvCallNewState 10edbff0,10b42844 2,Proceeding 0924095418|so |2|177|[SoMediaSessC]: MsgPpsCallStateInd Usr(0x10b42844) Net(0x10edbff0) St(3) 0924095418|so |2|177|[SoMediaSessC]: Call (0x10b42844) - State (SoMediaSessStateOverlap) - Event (SoMediaSessEvLclNetProceeding) 0924095418|so |2|177|[SoMediaSessC]: Call (0x10b42844) - New State: SoMediaSessStateProceeding (Real) 0924095418|so |2|177|[SoMediaSessC]: 0x10b42844: State: SoMediaSessStateProceeding, Start Timer: 60000 msecs 0924095418|sip |3|177|407 challenge received 0924095418|sip |2|177|doDnsNaptrLookup: '192.168.1.1' is an IP, bailing 0924095418|sip |2|177|SipOnEvCallNewState 10edbff0,10b42844 2,Proceeding 0924095418|so |2|177|[SoMediaSessC]: MsgPpsCallStateInd Usr(0x10b42844) Net(0x10edbff0) St(3) 0924095418|so |2|177|[SoMediaSessC]: Call (0x10b42844) - State (SoMediaSessStateProceeding) - Event (SoMediaSessEvLclNetProceeding) 0924095418|so |2|177|[SoNcasC]: Receiving MsgType 0x848 0924095418|sip |2|177|SipOnEvCallNewState 10edbff0,10b42844 3,<NULL> 0924095418|so |2|177|[SoMediaSessC]: MsgPpsCallStateInd Usr(0x10b42844) Net(0x10edbff0) St(4) 0924095418|so |2|177|[SoMediaSessC]: Call (0x10b42844) - State (SoMediaSessStateProceeding) - Event (SoMediaSessEvLclNetRingback) 0924095418|so |2|177|soToneStop: Stopping host tone 0x10b892a4 (dial). [0x0] 0924095418|so |2|177|soToneStop: Stopping host tone 0x10b892a4 (dial). [0x0] 0924095418|so |2|177|[SoMediaSessC]: Call (0x10b42844) - New State: SoMediaSessStateRingBack (Real) 0924095418|so |2|177|[SoMediaSessC]: 0x10b42844: State: SoMediaSessStateRingBack, Start Timer: 60000 msecs 0924095418|sip |2|177|SipOnEvNewCodec 101a8c0,0 PCMU/8000 18536,2232 ptime=0,dir 2 index 0 0924095418|so |2|177|[SoMediaSessC]: [0x10b42844] pps[0x10edbff0] i[0x0] d[2] p[0] pn[0] lp[2232] rip[192.168.1.1] rp[18536] dp[30333] 0924095418|so |2|177|[SoMediaSessC]: Call (0x10b42844) - State (SoMediaSessStateRingBack) - Event (SoMediaSessEvLclNetMediaInfoInd) 0924095418|sip |2|177|SipOnEvNewCodec 101a8c0,101 telephone-event/8000 18536,2232 ptime=0,dir 2 index 0 0924095418|so |2|177|soStreamAddrSet DestIP: local RTP port=2232 dest IP=192.168.1.1 dest port=18536 (10B359C0) 0924095418|so |2|177|soStreamNetConn attempt to re-connect RTP stream to network 0924095418|so |2|177|soStreamNetConn attempt to re-open RTCP port 0924095418|so |2|177|soStreamLclTermConn: receive-only (10B359C0) 0924095418|so |2|177|soStreamNetConn attempt to re-connect RTP stream to network 0924095418|so |2|177|[SoStreamC]: 1st rtp pkt rx now. 0924095418|so |2|177|soStreamNetConn attempt to re-open RTCP port 0924095418|so |2|177|soStreamLclTermConn: send-and-receive (10B359C0) 0924095418|so |2|177|[SoMediaSessC]: [0x10b42844] pps[0x10edbff0] i[0x0] d[2] p[120] pn[6] lp[2232] rip[192.168.1.1] rp[18536] dp[101] 0924095418|so |2|177|[SoMediaSessC]: Call (0x10b42844) - State (SoMediaSessStateRingBack) - Event (SoMediaSessEvLclNetMediaInfoInd) 0924095418|so |2|177|soStreamNetConn attempt to re-connect RTP stream to network 0924095418|so |2|177|soStreamNetConn attempt to re-open RTCP port 0924095418|so |2|177|soStreamLclTermConn: receive-only (10B359C0) 0924095418|so |2|177|soStreamNetConn attempt to re-connect RTP stream to network 0924095418|so |2|177|soStreamNetConn attempt to re-open RTCP port 0924095418|so |2|177|soStreamLclTermConn: send-and-receive (10B359C0) 0924095418|so |2|177|[SoStreamC]: 1st rtp pkt tx now. 0924095423|sip |2|177|SipOnEvNewCodec 101a8c0,0 PCMU/8000 18536,2232 ptime=0,dir 2 index 0 0924095423|so |2|177|[SoMediaSessC]: [0x10b42844] pps[0x10edbff0] i[0x0] d[2] p[0] pn[0] lp[2232] rip[192.168.1.1] rp[18536] dp[30333] 0924095423|so |2|177|[SoMediaSessC]: Ignoring Media Info - No Critical Change Detected 0924095423|sip |2|177|SipOnEvNewCodec 101a8c0,101 telephone-event/8000 18536,2232 ptime=0,dir 2 index 0 0924095423|so |2|177|[SoMediaSessC]: [0x10b42844] pps[0x10edbff0] i[0x0] d[2] p[120] pn[6] lp[2232] rip[192.168.1.1] rp[18536] dp[101] 0924095423|so |2|177|[SoMediaSessC]: Ignoring Media Info - No Critical Change Detected 0924095423|sip |2|177|SipOnEvNewCodec 101a8c0,0 PCMU/8000 18536,2232 ptime=0,dir 3 index 0 0924095423|so |2|177|[SoMediaSessC]: [0x10b42844] pps[0x10edbff0] i[0x0] d[1] p[0] pn[0] lp[2232] rip[192.168.1.1] rp[18536] dp[30333] 0924095423|so |2|177|[SoMediaSessC]: Call (0x10b42844) - State (SoMediaSessStateRingBack) - Event (SoMediaSessEvLclNetMediaInfoInd) 0924095423|so |2|177|soStreamNetConn attempt to re-connect RTP stream to network 0924095423|so |2|177|soStreamNetConn attempt to re-open RTCP port 0924095423|so |2|177|soStreamLclTermConn: receive-only (10B359C0) 0924095426|sip |2|177|SipOnEvNewCodec 101a8c0,0 PCMU/8000 18536,2232 ptime=0,dir 2 index 0 0924095426|so |2|177|[SoMediaSessC]: [0x10b42844] pps[0x10edbff0] i[0x0] d[2] p[0] pn[0] lp[2232] rip[192.168.1.1] rp[18536] dp[30333] 0924095426|so |2|177|[SoMediaSessC]: Call (0x10b42844) - State (SoMediaSessStateRingBack) - Event (SoMediaSessEvLclNetMediaInfoInd) 0924095426|sip |2|177|SipOnEvNewCodec 101a8c0,101 telephone-event/8000 18536,2232 ptime=0,dir 2 index 0 0924095426|so |3|177|soCoreAudioModeChange, ignoring mode change (0) 0924095426|sip |2|177|SipOnEvCallNewState 10edbff0,10b42844 4,Connected 0924095426|so |2|177|soStreamNetConn attempt to re-connect RTP stream to network 0924095426|so |2|177|soStreamNetConn attempt to re-open RTCP port 0924095426|so |2|177|soStreamLclTermConn: send-and-receive (10B359C0) 0924095426|so |2|177|[SoMediaSessC]: [0x10b42844] pps[0x10edbff0] i[0x0] d[2] p[120] pn[6] lp[2232] rip[192.168.1.1] rp[18536] dp[101] 0924095426|so |2|177|[SoMediaSessC]: Ignoring Media Info - No Critical Change Detected 0924095426|so |2|177|[SoMediaSessC]: MsgPpsCallStateInd Usr(0x10b42844) Net(0x10edbff0) St(5) 0924095426|so |2|177|[SoMediaSessC]: Call (0x10b42844) - State (SoMediaSessStateRingBack) - Event (SoMediaSessEvLclNetConnInd) 0924095426|so |2|177|[SoMediaSessC]: Call (0x10b42844) - New State: SoMediaSessStateConnected (Real) 0924095426|so |2|177|soCoreAudioTermChg: oldTerm handset, newTerm handset, this 0x10b42844 0924095426|so |2|177|[SoNcasC]: Icon Set, 7:13 0924095459|so |2|177|[SoMediaSessC]: Call (0x10b42844) - State (SoMediaSessStateConnected) - Event (SoMediaSessEvLclAppDialCmnd) 0924095459|so |2|177|soToneStop: Stopping host tone 0x10b8e7e0 (). [0x0] 0924095459|so |2|177|soTonePlay: Playing dsp se 0x10b8e7e0 () to 1 dest. [0x0] 0924095500|so |2|177|soToneStop: Stopping host tone 0x10b8e7e0 (). [0x0] 0924095500|so |2|177|soToneStop: Stopping host tone 0x10b8e7e0 (). [0x0] 0924095500|so |2|177|[SoMediaSessC]::fsmRestartTone: Call (0x10b42844) - Tone (0x0) - Saved (0x0) 0924095548|sys |*|177|0x10f64448 (tNetTask): arptnew failed on cfa6c07f 0924095717|so |2|177|[SoMediaSessC]: Call (0x10b42844) - State (SoMediaSessStateConnected) - Event (SoMediaSessEvLclAppRelCmnd) 0924095717|so |2|177|soStreamLclTermDisc: (10B359C0) 0924095717|so |2|177|soStreamNetDisc: (10B359C0) 0924095717|so |2|177|soStreamDealloc: <--> Rx RtpPkts=8946 Rx RtcpPkts=0 Tx Pkts=8804 (10B359C0) 0924095717|so |2|177|soCoreAudioTermChg: oldTerm handset, newTerm idle, this 0x10b42844 0924095717|so |2|177|soToneStop: Stopping host tone 0x10b7b36c (SoundPointIPWelcome.wav). [0x0] 0924095717|so |2|177|soToneStop: Stopping host tone 0x10b8e7e0 (). [0x0] 0924095717|so |2|177|[SoMediaSessC]: Call (0x10b42844) - New State: SoMediaSessStateDisconnected (Real) 0924095717|so |2|177|[SoMediaSessC]: 0x10b42844: State: SoMediaSessStateDisconnected, Start Timer: 30000 msecs 0924095717|so |2|177|[SoMediaSess]: Releasing Call 0x10b42844 To Net 0x10edbff0 0924095717|so |2|177|soCoreAudioTermChg: oldTerm idle, newTerm idle, this 0x10b42844 0924095717|so |2|177|soToneStop: Stopping host tone 0x10b7b36c (SoundPointIPWelcome.wav). [0x0] 0924095717|so |2|177|soToneStop: Stopping host tone 0x10b8e7e0 (). [0x0] 0924095717|so |2|177|[SoMediaSessC]: Call (0x10b42844) - New State: SoMediaSessStateFree (Real) 0924095717|so |3|177|[SoMediaSessC]: fsmFree (0x10b42844) - In-use (1) - Act (0) 0924095717|so |2|177|[SoMediaSessC]:updateLineLed (0x10b42844) - line 0 0924095717|so |2|177|[SoNcasC]: Icon Set, 7:2 0924095717|sip |2|177|SipCallDrop 10edbff0,10b42844 0924095717|sip |2|177|SipOnEvCallNewState 10edbff0,10b42844 10,Idle 0924095717|so |3|177|[SoMediaSessC]: Not active 0x10b42844 (Net) !! 0924095717|so |3|177|[SoMediaSessC]: Not active 0x10b42844 (App) !! 0924095717|so |2|177|[SoNcasC]: Receiving MsgType 0x83b 0924095717|so |2|177|[SoNcasC]: Unchanged Active Transducer (0) 0924095717|so |2|177|[SoNcasC]: Receiving MsgType 0x83b 0924095717|so |2|177|[SoNcasC]: Unchanged Active Transducer (0) 0924095717|sip |2|177|CStateByeClient::OnEvResponse 200 0924095717|so |2|177|[SoNcasC]: Receiving MsgType 0x848 0924095717|so |2|177|[SoNcasC]: Receiving MsgType 0x83b 0924095717|so |2|177|[SoNcasC]: Unchanged Active Transducer (0) 0924095717|so |2|177|[SoNcasC]: Receiving MsgType 0x83b 0924095717|so |2|177|[SoNcasC]: Unchanged Active Transducer (0) 0924095718|so |2|177|[SoNcasC]: Receiving MsgType 0x83b 0924095718|so |2|177|[SoNcasC]: App Update Active Transducer (4) - was (0) 0924095849|so |2|177|[SoNcasC]: Receiving MsgType 0x832 0924095849|so |2|177|[SoNcasC]: Receiving MsgType 0x83b 0924095849|so |2|177|[SoNcasC]: App Update Active Transducer (2) - was (4) 0924095849|so |2|177|[SoMediaSessC]: MsgAppCallCreateCmnd - Handle 0x0 0924095849|so |2|177|soCoreAudioTermChg: oldTerm idle, newTerm chassis, this 0x10b41e70 0924095849|so |2|177|[SoMediaSessC]: Call (0x10b41e70) - New State: SoMediaSessStateDialtone (Real) 0924095849|so |2|177|[SoMediaSessC]: 0x10b41e70: State: SoMediaSessStateDialtone, Start Timer: 15000 msecs 0924095849|so |2|177|soStreamAddrSet: local RTP port=2234 dest IP=0.0.0.0 dest port=0 (10B3582C) 0924095849|so |2|177|soStreamNetConn: <--> local RTP port=2234 dest IP=0.0.0.0 dest port=0 (10B3582C) 0924095849|so |2|177|soStreamNetConn: local RTCP port=2235 (10B3582C) 0924095849|so |2|177|[SoNcasC]: Icon Set, 7:14 0924095849|so |2|177|soTonePlay: Playing dsp se 0x10b892a4 (dial) to 1 dest. [0x0] 0924095849|sip |2|177|SipCallNew 0 local port 2234 call appearance -1 0924095849|sip |2|177|CallNew 10b41e70 10edbbdc 0924095849|sip |2|177|SipOnEvCallNewState 10edbbdc,10b41e70 0,Dialtone 0924095849|so |2|177|[SoMediaSessC]: MsgPpsCallStateInd Usr(0x10b41e70) Net(0x10edbbdc) St(1) 0924095849|so |2|177|[SoMediaSessC]: MsgPpsSetMediaSessHdlInd Usr(0x10b41e70) Net(0x10edbbdc) 0924095849|so |2|177|[SoMediaSessC]: Call (0x10b41e70) - State (SoMediaSessStateDialtone) - Event (SoMediaSessEvLclAppDialCmnd) 0924095849|so |2|177|soToneStop: Stopping host tone 0x10b892a4 (dial). [0x0] 0924095849|so |2|177|soToneStop: Stopping host tone 0x10b892a4 (dial). [0x0] 0924095849|so |2|177|[SoMediaSessC]: Call (0x10b41e70) - New State: SoMediaSessStateOverlap (Real) 0924095849|so |2|177|[SoMediaSessC]: 0x10b41e70: State: SoMediaSessStateOverlap, Start Timer: 30000 msecs 0924095849|so |2|177|soToneStop: Stopping host tone 0x10b8f320 (). [0x0] 0924095849|so |2|177|soTonePlay: Playing dsp se 0x10b8f320 () to 1 dest. [0x0] 0924095849|sip |2|177|SipCallMake 2522392015 0924095849|sip |2|177|doDnsNaptrLookup: '192.168.1.1' is an IP, bailing 0924095849|sip |2|177|SipOnEvCallNewState 10edbbdc,10b41e70 2,Proceeding 0924095849|so |2|177|[SoMediaSessC]: MsgPpsCallStateInd Usr(0x10b41e70) Net(0x10edbbdc) St(3) 0924095849|so |2|177|[SoMediaSessC]: Call (0x10b41e70) - State (SoMediaSessStateOverlap) - Event (SoMediaSessEvLclNetProceeding) 0924095849|so |2|177|[SoMediaSessC]: Call (0x10b41e70) - New State: SoMediaSessStateProceeding (Real) 0924095849|so |2|177|[SoMediaSessC]: 0x10b41e70: State: SoMediaSessStateProceeding, Start Timer: 60000 msecs 0924095849|so |2|177|soToneStop: Stopping host tone 0x10b8f320 (). [0x0] 0924095849|so |2|177|soToneStop: Stopping host tone 0x10b8f320 (). [0x0] 0924095849|so |2|177|[SoMediaSessC]::fsmRestartTone: Call (0x10b41e70) - Tone (0x10b892a4) - Saved (0x0) 0924095849|sip |3|177|407 challenge received 0924095849|sip |2|177|doDnsNaptrLookup: '192.168.1.1' is an IP, bailing 0924095849|sip |2|177|SipOnEvCallNewState 10edbbdc,10b41e70 2,Proceeding 0924095849|so |2|177|[SoMediaSessC]: MsgPpsCallStateInd Usr(0x10b41e70) Net(0x10edbbdc) St(3) 0924095849|so |2|177|[SoMediaSessC]: Call (0x10b41e70) - State (SoMediaSessStateProceeding) - Event (SoMediaSessEvLclNetProceeding) 0924095850|sip |2|177|SipOnEvCallNewState 10edbbdc,10b41e70 3,<NULL> 0924095850|so |2|177|[SoMediaSessC]: MsgPpsCallStateInd Usr(0x10b41e70) Net(0x10edbbdc) St(4) 0924095850|so |2|177|[SoMediaSessC]: Call (0x10b41e70) - State (SoMediaSessStateProceeding) - Event (SoMediaSessEvLclNetRingback) 0924095850|so |2|177|soToneStop: Stopping host tone 0x10b892a4 (dial). [0x0] 0924095850|so |2|177|soToneStop: Stopping host tone 0x10b892a4 (dial). [0x0] 0924095850|so |2|177|[SoMediaSessC]: Call (0x10b41e70) - New State: SoMediaSessStateRingBack (Real) 0924095850|so |2|177|[SoMediaSessC]: 0x10b41e70: State: SoMediaSessStateRingBack, Start Timer: 60000 msecs 0924095850|sip |2|177|SipOnEvNewCodec 101a8c0,0 PCMU/8000 22614,2234 ptime=0,dir 2 index 0 0924095850|so |2|177|[SoMediaSessC]: [0x10b41e70] pps[0x10edbbdc] i[0x0] d[2] p[0] pn[0] lp[2234] rip[192.168.1.1] rp[22614] dp[30333] 0924095850|so |2|177|[SoMediaSessC]: Call (0x10b41e70) - State (SoMediaSessStateRingBack) - Event (SoMediaSessEvLclNetMediaInfoInd) 0924095850|sip |2|177|SipOnEvNewCodec 101a8c0,101 telephone-event/8000 22614,2234 ptime=0,dir 2 index 0 0924095850|so |2|177|soStreamAddrSet DestIP: local RTP port=2234 dest IP=192.168.1.1 dest port=22614 (10B3582C) 0924095850|so |2|177|soStreamNetConn attempt to re-connect RTP stream to network 0924095850|so |2|177|soStreamNetConn attempt to re-open RTCP port 0924095850|so |2|177|soStreamLclTermConn: receive-only (10B3582C) 0924095850|so |2|177|[SoStreamC]: 1st rtp pkt rx now. 0924095850|so |2|177|soStreamNetConn attempt to re-connect RTP stream to network 0924095850|so |2|177|soStreamNetConn attempt to re-open RTCP port 0924095850|so |2|177|soStreamLclTermConn: send-and-receive (10B3582C) 0924095850|so |2|177|[SoMediaSessC]: [0x10b41e70] pps[0x10edbbdc] i[0x0] d[2] p[120] pn[6] lp[2234] rip[192.168.1.1] rp[22614] dp[101] 0924095850|so |2|177|[SoMediaSessC]: Call (0x10b41e70) - State (SoMediaSessStateRingBack) - Event (SoMediaSessEvLclNetMediaInfoInd) 0924095850|so |2|177|soStreamNetConn attempt to re-connect RTP stream to network 0924095850|so |2|177|soStreamNetConn attempt to re-open RTCP port 0924095850|so |2|177|soStreamLclTermConn: receive-only (10B3582C) 0924095850|so |2|177|soStreamNetConn attempt to re-connect RTP stream to network 0924095850|so |2|177|soStreamNetConn attempt to re-open RTCP port 0924095850|so |2|177|soStreamLclTermConn: send-and-receive (10B3582C) 0924095850|so |2|177|[SoNcasC]: Receiving MsgType 0x848 0924095850|so |2|177|[SoStreamC]: 1st rtp pkt tx now. _______________________________________________ Sign up now for AstriCon 2007! 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