Morning All, Has anyone here successfully implemented skills based routing within queues?
The concept behind skills based routing is fairly straight forward, and I know I could do it with multiple queues, agent penalties and a bit of AGI to put the call into the right queue. However doing this is going to require the addition of several extra queues and isn't a very clean solution. The other alternative is to write our own queue system with AGI, effort++ though :-) TIA. Cheers, Nick. _______________________________________________ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
