nick, I am actually playing with skills based routing right now... how would you propose to send multiple calls requiring different skills into a single queue and have agents w/o that particular skill in the same queue? daveC
Nick Brown wrote: > Morning All, > > Has anyone here successfully implemented skills based routing within queues? > > The concept behind skills based routing is fairly straight forward, and I > know I could do it with multiple queues, agent penalties and a bit of AGI to > put the call into the right queue. > > However doing this is going to require the addition of several extra queues > and isn't a very clean solution. > > The other alternative is to write our own queue system with AGI, effort++ > though :-) > > TIA. > > Cheers, > Nick. > > > > > _______________________________________________ > --Bandwidth and Colocation Provided by http://www.api-digital.com-- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > -- My wife's sister is in California. I should buy her a Videophone2008! Truly, The Next Best Thing to Being There! -- WorldWideVideoPhones.com 856.380.0894 _______________________________________________ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
