Stefan Guenther wrote: > Hi, > > I have a question about the definition of agents. > > The agents.conf file looks like this: > > [general] > persistentagents=yes > > [agents] > maxlogintries=5 > ackcall=no > wrapuptime=500 > musiconhold => default > group = 1 > agent => 1311,1311,Tom > agent => 1531,1531,Tim > > and here is the queues.conf: > > [general] > persistentmembers = yes > > [queue1] > musiconhold = default > strategy = rrmemory > servicelevel = 60 > timeout = 15 > retry = 5 > wrapuptime=15 > maxlen = 0 > announce-frequency = 90 > periodic-announce-frequency=60 > announce-holdtime = yes > announce-round-seconds = 10 > queue-youarenext = queue-youarenext > queue-thereare = queue-thereare > queue-callswaiting = queue-callswaiting > queue-holdtime = queue-holdtime > queue-minutes = queue-minutes > queue-seconds = queue-seconds > queue-thankyou = queue-thankyou > queue-lessthan = queue-less-than > queue-reporthold = queue-reporthold > periodic-announce = queue-periodic-announce > member => SIP/Tom > ;member => Agent/1311 > member => SIP/Tim > ;member => Agent/1531 > > When I set "member => Agent/xxxx" only the phone of a logged in agent rings. > When I set "member => SIP/XXX" the phones of all members ring, whether > the agent is logged in or not - is that correct? > For some reason I would prefer to use "SIP/XXX", but that's impossible > if all phones would ring. > > Are there any mistakes in my configuration or did I misunderstand the wiki? > > Asterisk-Version 1.4.13 > > Thanks for your help, > > Stefan
If you set the member to be "member => SIP/XXX" then that literally means that the SIP device specified will be rung, and no logic involving agents as defined in agents.conf will be used (meaning there is no concept of "logging in"). If you want to be able to "log in" that SIP device, you can set up extensions to use the AddQueueMember and RemoveQueueMember applications instead of statically defining members in queues.conf. _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
