Hi, I am moving my call center to 1.4. Previously I was recording calls in agents.conf with the following config
recordagentcalls=yes recordformat=wav createlink=yes So I had the filename in all calls which was *connected to agents*. I am looking for a similar functionality for 1.4. I am now recording calls using the following configuration. [general] persistentmembers = no eventwhencalled = yes autofill = yes monitor-type = MixMonitor [my-q] joinempty = yes musiconhold = default strategy = rrmemory servicelevel = 60 timeout = 60 retry = 5 wrapuptime=5 announce-frequency = 90 announce-holdtime = yes monitor-format = gsm The calls are being recorded, but no entry appears in cdr (obviously). I can add the filename to userfield using Set(CDR(userfield)=filename), just before calling Queue. But file name will be present in all calls that entered the queue, the previous behavior was that only those calls which was actually connected to agents had this entry. That field was one easy way to find out which calls were connected to agents by looking at the cdr alone, and I am using this feature in a home brew call analysis software. I would be very happy if this feature can be emulated in 1.4 with out using agents channel. thanks and regards, raj _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
