On 1/31/08, Rajkumar S <[EMAIL PROTECTED]> wrote: > Hi, > > I am moving my call center to 1.4. Previously I was recording calls in > agents.conf with the following config > > recordagentcalls=yes > recordformat=wav > createlink=yes > > So I had the filename in all calls which was *connected to agents*. I > am looking for a similar functionality for 1.4. > > I am now recording calls using the following configuration. > > [general] > persistentmembers = no > eventwhencalled = yes > autofill = yes > monitor-type = MixMonitor > > [my-q] > joinempty = yes > musiconhold = default > strategy = rrmemory > servicelevel = 60 > timeout = 60 > retry = 5 > wrapuptime=5 > announce-frequency = 90 > announce-holdtime = yes > monitor-format = gsm > > The calls are being recorded, but no entry appears in cdr (obviously). > I can add the filename to userfield using > Set(CDR(userfield)=filename), just before calling Queue. But file name > will be present in all calls that entered the queue, the previous > behavior was that only those calls which was actually connected to > agents had this entry. > > That field was one easy way to find out which calls were connected to > agents by looking at the cdr alone, and I am using this feature in a > home brew call analysis software. > > I would be very happy if this feature can be emulated in 1.4 with out > using agents channel.
I think it's correct - if you set userfield - it will be written - no matter if call has been answered or not. If you would do ResetCDR before entering queue, you would have disposition=ANSWERED for queue calls that got answered by agents. Also you would have billsec= agent talk time and duration=total wait time in queue + talk time. Regards, Atis -- Atis Lezdins VoIP Developer, IQ Labs Inc. [EMAIL PROTECTED] Skype: atis.lezdins Cell Phone: +371 28806004 Work phone: +1 800 7502835 _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
