Gordon Henderson said the following on 25-Feb-08 10:26 AM:
On Mon, 25 Feb 2008, Ian wrote:
Mojo with Horan & Company, LLC said the following on 22-Feb-08 07:58 PM:
Sorry, I jut got your other message stating the steps your boss' secretary
uses to transfer calls, so this question's time is past.
I'm curious if the 'flash' button is the only way those phones can do a
transfer. Do they have any other transfer keys, or could you try the
featuremap codes? Our polycom transfer buttons have always just worked,
but my users, for some reason, all felt more comfortable using DTMF
keypresses... dunno why :)
I have tested the phones in numerous ways as well as studied the user manuals
of the phones, and the 'flash' key is the only way to do an attended
transfer, I will try the keys defined in features.conf today to see if it
makes a huge difference, is there any funny configurations I should be aware
of before I start playing around with the features.conf?
This thread has gotten a bit weird for my mailer, anyway, however, if
we're talking about GXP2000's, then you don't need to use a "flash" type
event to do a transfer (The GXP2000 doesn't have a flash button anyway).
We are talking about Grandstream BT-200's, the GXP-2000 seems to be
doing alright, except for a few minor other probs, which lies beyond the
scope of this thread
<snip>
GXP2100's work in the same way.
BT200's work slightly differently and they do have a "flash" button.
Attended Transfer:
1. Inform the caller you are going to transfer them.
2. Push the FLASH key. The caller will be put on hold and you will get a
dial-tone.
3. Dial the extension of the 3rd party. (Remember to push the SEND key)
And right here is where things go wrong, when they press the transfer
button, the call doesnt leave the BT200 for some unexplicable reason
4. When they answer, announce the caller, and if they want to take the
call, then press the TRANSFER key and the call will be transfered and you
can hang-up.
<snip>
>
Thanks
Ian
So we all press ## to do a blind transfer now, or ** to auto-park to first
parking space.
Moj
Mojo with Horan & Company, LLC wrote:
Are you using buttons on your phone to effect the transfer, or are you
using codes defined in features.conf?
Moj
Ian wrote:
Hi,
Mojo with Horan & Company, LLC said the following on 20-Feb-08 09:31 PM:
Is it AFTER you have parked a call? Meaning, for example, you transfer
an incoming call to 700. No problem. Later, when it's picked up from
701, can it NOT be transferred again?
Moj
No I don't park the call.
The call comes in, and gets redirected to our receptionists phone, from
there it gets transferred to another extension (the bosses secratary) and
then gets transferred (to the boss). now the problem, sometimes that
transfer fails, other times the call dont even want to leave the
receptionists phone.
The big thing about this problem is that it comes and goes, like
yesterday we didn't have a problem, and I did not change a thing.
Ian
Ian wrote:
Hi All
Sorry to be a bother again but seems like I just cant get away from the
problems.
This time my problem is that *sometimes* a user cant transfer a call
from one extension to another, I have narrowed down the problem to it
only happening to calls from outside the internal system.
The wierd thing about the problem is that it comes and goes one moment
the user can transfer, and the next call he can't.
I am running:
* Asterisk 1.4.17
* Zaptel 1.4.7.1
* Libpri 1.4.3
Using the following phones and firmware
* Grandstream GXP2000 (with ext pad) : 1.1.4.14
* Grandstream BT200 : 1.1.4.18
I have set up the phones to log debug logs to a syslog server, I am
still trying to figure out what exactly the log says.
Is it an * problem, or Grandstream problem
Does anyone know if I am able to see the keysequence the user types
into the phone (just in case it might even be a user made problem), I
have tried scanning though the logs of a failed call, but could not see
any lines that can be a keypress, or maybe I am looking in the
incorrect spot?
Your help will be greatly appreciated.
Let me know if, in any way, I can shed some more light on the subject.
Thanks in advance
Ian
--
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I Coetzee
IT Tegnikus
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