Hello, I am having a problem which stems from the fact that the Agents that handle my call queues are unaware if there are are people waiting in the queue. I have found the following configuration options but they are not very helpful.
in queues.conf: announce=xxx The "announce = XXX" option in queues.conf makes Asterisk play the XXX announcement to the member of the queue who picks up the call, This is helpful but does not help if there is only one agent and the queue fills up quickly *after* a call has been answered. periodic-announce this would be perfect except it is played to the caller instead of the agent. any ideas? -- Ken W. Leland III Engineering [EMAIL PROTECTED] Monmouth Telecom 10 Drs. James Parker Blvd., Suite 110 Red Bank, NJ 07701 _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
