Do you mean that an agent on the phone doesn't know if there are callers in line behind the current one or not? I had that question as well. Perhaps not the best way, but I solved it by taking an extra phone and setting it up as a static agent in the closet. Then I made a light on my phone notify me of a call on that closet phone. This way, the agent could see the other phone 'ring' via a light on their phone and know a caller was waiting.
You could also do this via a web page that can monitor a queue. http://sourceforge.net/project/showfiles.php?group_id=178880&release_id=454063 Todd On Feb 25, 2008, at 4:35 PM, Ken Leland III wrote: > Hello, > > I am having a problem which stems from the fact that the Agents that > handle my call queues are unaware if there are are people waiting in > the > queue. I have found the following configuration options but they are > not very helpful. > > in queues.conf: > announce=xxx > The "announce = XXX" option in queues.conf makes Asterisk play the XXX > announcement to the member of the queue who picks up the call, This > is > helpful but does not help if there is only one agent and the queue > fills > up quickly *after* a call has been answered. > > periodic-announce > this would be perfect except it is played to the caller instead of the > agent. > > any ideas? > _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
