It appears that if a caller enters the Asterisk Directory and enters more than
three letters, Asterisk does not provide the full response it normally
generates if only three letters are pressed. This is causing one of my clients
concern and I'm wondering if this is a problem others have addressed?
Here are the details:
If caller enters only three digits/letters:
"Jane Smith, Extension 123, If this is the person you are looking for..."
If the caller types in more than three letters, the person's name is not
spoken, and the caller hears:
"Extension 123, If this is the person you are looking for..."
Callers, not hearing the person's name, have no idea if extension 123 is the
correct extension and so are reluctant to confirm without hearing the person's
name.
What's with this?
>From the customer:
"Annoying that people aren't following the directions and only entering 3
digits, but we've had some high level meetings here with a string of clients
coming through in an unusually compressed frequency. And I've had 5
complaints over 2 days that callers couldn't find Jane Smith."
-
George Pajari (dCAP), netVOICE communications 604 484 VOIP(8647) x102
www.netvoice.ca www.ip-centrex.ca www.ip-pbx.ca www.vpas.ca
www.digium.ca www.grandstream.ca www.sipura.ca www.snom.ca
Open Source VoIP/Telephony Specialists 1 877 NET VOIP (638 8647 x102)
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