On Wed, Jun 18, 2008 at 05:27:04PM -0500, Tilghman Lesher wrote: > > Here are the details: > > > > If caller enters only three digits/letters: > > "Jane Smith, Extension 123, If this is the person you are looking for..." > > > > If the caller types in more than three letters, the person's name is not > > spoken, and the caller hears: "Extension 123, If this is the person you are > > looking for..." > > > > Callers, not hearing the person's name, have no idea if extension 123 is > > the correct extension and so are reluctant to confirm without hearing the > > person's name. > > > > What's with this? > > > > >From the customer: > > > > "Annoying that people aren't following the directions and only entering 3 > > digits, but we've had some high level meetings here with a string of > > clients coming through in an unusually compressed frequency. And I've had > > 5 complaints over 2 days that callers couldn't find Jane Smith." > > The issue is that the 4th digit is actually interrupting the playback of the > name, which is why they're not hearing it. Simple training issue.
Or alternatively, you could play the name with DTMF-cut-through disabled, assuming that's not down inside C code... Cheers, -- jra -- Jay R. Ashworth Baylink [EMAIL PROTECTED] Designer The Things I Think RFC 2100 Ashworth & Associates http://baylink.pitas.com '87 e24 St Petersburg FL USA http://photo.imageinc.us +1 727 647 1274 Those who cast the vote decide nothing. Those who count the vote decide everything. -- (Joseph Stalin) _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
