Am Samstag, den 28.06.2008, 08:15 -0500 schrieb [EMAIL PROTECTED]: > Hi List > > I have build an IVR on Asterisk from 1.2 to now 1.4.18 and has already > processed more than 10million calls! > > I have one big challenge which is reporting... it is the requirement to > have a web reporting module which should the following info based on > selected time frame > - Number of calls on specific branch- Done > - Number of calls to branch 1 that came from branch 2 (this should be > flexible) > - talktime on specified branch (say how long caller listened to option 1 > before choosing option 2 or hangup) > > On IVR, it is so important to understand how many callers select a > specific branch and how long they spent on that branch. CDR stats can not > provide these type of information and on trying freepbx, still can not go > so detailed
Dear Kili, in my opinion this is a good application for Database backends. You could, for example, write entries to a DB whenever someone presses a key (or is re-routed in the dialplan, which comes to a similar scheme). In data mining time some SQL logic can produce nearly any data you want, provided the input data is there. Millions of calls sounds a lot though, so be sure to have a reasonable database backend: The asterisk included one might be a bit on the small side here. This is just an idea, I did not implement anything the like (yet). BR Anselm _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
