Good evening all - for the first time, I'm implementing my first-ever queue in asterisk. Overall, it's a pretty simple setup, 4 static members, very low call volume, etc. The one thing that has stumped me so far, though, is the following...
This is a queue I'm setting up for contacting our IT support staff off-hours. As such, I've just added the cell phone numbers of our staff as members. I'd like to somehow verify that it's an actual human answering the phone when a member is dialed and not their mobile phone's voicemail. Is that possible? I'd envision just requesting that the member press "1" or something to accept the call. I currently have the timeout in queues.conf set low enough so that the call will never automatically roll over to that member's mobile voicemail, but I can't guaranty that the staff member won't just hit "Ignore" on their phone and send it directly to voicemail. Ideas? Thanks! -Erik -- Erik Anderson http://andersonfam.org _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
