Matt Riddell wrote:
> Erik Anderson wrote:
>> Good evening all - for the first time, I'm implementing my first-ever
>> queue in asterisk. Overall, it's a pretty simple setup, 4 static
>> members, very low call volume, etc. The one thing that has stumped me
>> so far, though, is the following...
>
>> This is a queue I'm setting up for contacting our IT support staff
>> off-hours. As such, I've just added the cell phone numbers of our
>> staff as members. I'd like to somehow verify that it's an actual human
>> answering the phone when a member is dialed and not their mobile
>> phone's voicemail. Is that possible? I'd envision just requesting that
>> the member press "1" or something to accept the call. I currently have
>> the timeout in queues.conf set low enough so that the call will never
>> automatically roll over to that member's mobile voicemail, but I can't
>> guaranty that the staff member won't just hit "Ignore" on their phone
>> and send it directly to voicemail.
>
> You'd probably want to look at using the local channel and the followme
> application + /etc/asterisk/followme.conf
>
Full details:
1) create an entry per engineer in followme.conf
2) add each engineer to your queue as Local/[EMAIL PROTECTED]
3) create a followme context in extensions.conf
=followme.conf=
[bob]
number=>07973000123
[jim]
number=>07973000124
=queue.conf=
[support]
member => Local/[EMAIL PROTECTED]
member => Local/[EMAIL PROTECTED]
=extensons.conf=
[meetme]
exten => ._,1,MeetMe(${EXTEN})
--
Will Tatam
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