Syed Nasruddin wrote: > > Hi, > > I am using Asterisk 1.4.18. I am implementing Penalties for my agents. > What is happening: two agents configuired one agent with penalty 1 and > the other with penalty 2. All the calls must go first to Agent 1 and > if his line is busy then only then agent 2 will get the call. However > my queues are not behaving in this manner. I have impmemnted ringall > strategy. Now when first call comes it ends up with agent 1, when > secnd call comes it continue wait in queue and doesn’t go to agent 2 > and when agent one is free it goes to this agent. > > I have set penalties in queue.conf. I have monitered my queue and > witnessed that my agent1 status shows Not In Use and Agent 2 also same > status is this the reason behind this. I have copied my queue show > results below.please help . how do I change this stauts problem > > callcenter*CLI> queue show > > myqueue has 0 calls (max unlimited) in 'ringall' strategy (14s > holdtime), W:0, C:2, A:0, SL:0.0% within 0s > > Members: > > SIP/1001 with penalty 1 (Not in use) has taken 2 calls (last was 2233 > secs ago) > > SIP/1000 with penalty 2 (Not in use) has taken no calls yet > > No Callers > > Syed nasr > > You need to use the "linear" queue strategy, it is in 1.6 or there is a backport to 1.4
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