What is the deal with "CSR's"?

TWTelecom is telling me that I can't port a number to their service 
without a Customer Service Record.  Apparently this is easy with 
Verizon, and not so easy with some other companies.

Basically I'm at a brick wall with a couple of ports because TWTelecom 
is telling me I HAVE to get a CSR and certain other providers (Time 
Warner Cable for one) are telling me that's wrong, that I don't need one 
and they don't have one to give me.

Does anybody know what to do at this point?



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