Thanks for the advice Steve. They finally came in today with a Tbird and saw that there was an issue on their switch. After an hour, they were able to bring it up. It was no longer a "compatibility issue with my pbx" ;)
Jon ----- Original Message ----- From: "Steve Totaro" <[EMAIL PROTECTED]> To: "Asterisk Users Mailing List - Non-Commercial Discussion" <[email protected]> Sent: Wednesday, August 13, 2008 10:22 AM Subject: Re: [asterisk-users] Sending Set Asynchronous Balanced Mode Extended > On Wed, Aug 13, 2008 at 9:56 AM, Jon Weisman <[EMAIL PROTECTED]> wrote: >> So we've got a TE410P configured as E-1. The PRI is showing up as normal, >> I >> have green lights, but d channel doesnt seem to come up and i keep >> getting >> this error if i do a "pri intense debug" >> >> The carrier swears up and down that there are no issues on their end. Any >> thoughts? >> >> localhost*CLI> >>> Unnumbered frame: >>> SAPI: 00 C/R: 0 EA: 0 >>> TEI: 000 EA: 1 >>> M3: 3 P/F: 1 M2: 3 11: 3 [ SABME (set asynchronous balanced mode >>> extended >> >> TIA, >> Jon > > Let's see your zap confs. Have you tried looping your card back with > pri_net from another port? > > As a side note, I usually keep calling the telco until I get someone > on the phone that is actually helpful and not in a rush to get you off > the phone. Then I get their extension or DID and of course ask if > they don't mind me calling them directly. I can usually tell by the > way they answer the phone whether they are really going to try to > help, you can hear it in their voice. > > Anyways, you could also really get tough with them once you are sure > the issue is not on your side. I escalate daily and CC everyone on > the telco side, the sales reps, the managers, everyone on the > escalation food chain. > > First, double check everything on your side, configs, cables, punch > down, then insist that they send out a tech with a t-bird (not sure > what the equivelent for e1 is) and stand there and watch him/her do > the testing. They usually call into the CO and have a series of 1s, > 0s, and alternating patterns sent to the t-bird. Sometimes I have had > this happen on the same day as the call. > > Of course, when it is resolved, send glowing happy emails to everyone > you have been complaining to and if someone was really helpful in > particular, give credit where it is due. > > That is the way I have learned to get things working more quickly than > usual. > > Thanks, > Steve Totaro > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > AstriCon 2008 - September 22 - 25 Phoenix, Arizona > Register Now: http://www.astricon.net > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
