Oh, I didn't realize that your job was riding on this. In that case, you can PayPal me a weeks pay as my consulting fee. ;-)
Thanks, Steve On Thu, Aug 14, 2008 at 1:04 PM, Jon Weisman <[EMAIL PROTECTED]> wrote: > Yup already sent off an e-mail to what seems like every employee in that > office w/ a big thank you! > > I get to keep my job! yeah!!! > > Thanks again, > Jon > > > > ----- Original Message ----- > From: "Steve Totaro" <[EMAIL PROTECTED]> > To: "Asterisk Users Mailing List - Non-Commercial Discussion" > <[email protected]> > Sent: Thursday, August 14, 2008 11:47 AM > Subject: Re: [asterisk-users] Sending Set Asynchronous Balanced Mode > Extended > > >> Jon, >> >> Glad to help you out of telco hell in a relatively short time. After >> spending months and months dealing with the same crap, no matter which >> telco, I have learned how to get things done. >> >> I don't even bother telling them it is Asterisk anymore because many >> times the snobby tech on the other side of the phone is quick to write >> you and Asterisk off as not being "Not Compatible". If they only knew >> how "compatible" Asterisk can be. >> >> Anyways, don't forget to sing praises to everyone that was of help and >> CC their bosses. >> >> Thanks, >> Steve Totaro >> >> On Thu, Aug 14, 2008 at 11:00 AM, Jon Weisman <[EMAIL PROTECTED]> wrote: >>> Thanks for the advice Steve. >>> >>> They finally came in today with a Tbird and saw that there was an issue >>> on >>> their switch. After an hour, they were able to bring it up. It was no >>> longer >>> a "compatibility issue with my pbx" ;) >>> >>> Jon >>> >>> >>> ----- Original Message ----- >>> From: "Steve Totaro" <[EMAIL PROTECTED]> >>> To: "Asterisk Users Mailing List - Non-Commercial Discussion" >>> <[email protected]> >>> Sent: Wednesday, August 13, 2008 10:22 AM >>> Subject: Re: [asterisk-users] Sending Set Asynchronous Balanced Mode >>> Extended >>> >>> >>>> On Wed, Aug 13, 2008 at 9:56 AM, Jon Weisman <[EMAIL PROTECTED]> wrote: >>>>> So we've got a TE410P configured as E-1. The PRI is showing up as >>>>> normal, >>>>> I >>>>> have green lights, but d channel doesnt seem to come up and i keep >>>>> getting >>>>> this error if i do a "pri intense debug" >>>>> >>>>> The carrier swears up and down that there are no issues on their end. >>>>> Any >>>>> thoughts? >>>>> >>>>> localhost*CLI> >>>>>> Unnumbered frame: >>>>>> SAPI: 00 C/R: 0 EA: 0 >>>>>> TEI: 000 EA: 1 >>>>>> M3: 3 P/F: 1 M2: 3 11: 3 [ SABME (set asynchronous balanced mode >>>>>> extended >>>>> >>>>> TIA, >>>>> Jon >>>> >>>> Let's see your zap confs. Have you tried looping your card back with >>>> pri_net from another port? >>>> >>>> As a side note, I usually keep calling the telco until I get someone >>>> on the phone that is actually helpful and not in a rush to get you off >>>> the phone. Then I get their extension or DID and of course ask if >>>> they don't mind me calling them directly. I can usually tell by the >>>> way they answer the phone whether they are really going to try to >>>> help, you can hear it in their voice. >>>> >>>> Anyways, you could also really get tough with them once you are sure >>>> the issue is not on your side. I escalate daily and CC everyone on >>>> the telco side, the sales reps, the managers, everyone on the >>>> escalation food chain. >>>> >>>> First, double check everything on your side, configs, cables, punch >>>> down, then insist that they send out a tech with a t-bird (not sure >>>> what the equivelent for e1 is) and stand there and watch him/her do >>>> the testing. They usually call into the CO and have a series of 1s, >>>> 0s, and alternating patterns sent to the t-bird. Sometimes I have had >>>> this happen on the same day as the call. >>>> >>>> Of course, when it is resolved, send glowing happy emails to everyone >>>> you have been complaining to and if someone was really helpful in >>>> particular, give credit where it is due. >>>> >>>> That is the way I have learned to get things working more quickly than >>>> usual. >>>> >>>> Thanks, >>>> Steve Totaro >>>> >> >> _______________________________________________ >> -- Bandwidth and Colocation Provided by http://www.api-digital.com -- >> >> AstriCon 2008 - September 22 - 25 Phoenix, Arizona >> Register Now: http://www.astricon.net >> >> asterisk-users mailing list >> To UNSUBSCRIBE or update options visit: >> http://lists.digium.com/mailman/listinfo/asterisk-users > > > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > AstriCon 2008 - September 22 - 25 Phoenix, Arizona > Register Now: http://www.astricon.net > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
