Observation: When the agents talk using the polycom 650 handset the voice quality on the other end is much better compared to if they talk using the plantronics noise cancelling headset. If you would like a recorded phone call when a agent is taking using the headset vs when a agent is talking using the polycom 650 handset let me know and I can post a URL to the file under this thread.
Is this happening because they are using a noise cancelling headset. It would seem reasonable to expect that the noise cancelling headset is cancelling out some of the tones in the voice. I have two questions: A. How to get the same valice quality on the other end from a headset as compared to a polycom 650 handset ? B. When I went shopping from a headset I found three different kinds 1. flexboom. 2. Microboom and 3. soundtube .What is the difference between these ? Thanks for your time, sysadmin http://www.grmtech.com _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
