On Fri, Aug 15, 2008 at 04:59:26AM -0700, Vikas wrote: > Observation: When the agents talk using the polycom 650 handset the > voice quality on the other end is much better compared to if they talk > using the plantronics noise cancelling headset. If you would like a > recorded phone call when a agent is taking using the headset vs when a > agent is talking using the polycom 650 handset let me know and I can > post a URL to the file under this thread. > > Is this happening because they are using a noise cancelling headset. > It would seem reasonable to expect that the noise cancelling headset > is cancelling out some of the tones in the voice.
Correct: a noise cancelling headset is going to have substantially altered audio reproduction characteristics vs. a non-noise cancelling handset, partially because it's a headset, partially because it's noise cancelling, and partially because the Polycom desksets have substantially the best audio I have ever come across. Cheers, -- jra -- Jay R. Ashworth Baylink [EMAIL PROTECTED] Designer The Things I Think RFC 2100 Ashworth & Associates http://baylink.pitas.com '87 e24 St Petersburg FL USA http://photo.imageinc.us +1 727 647 1274 Those who cast the vote decide nothing. Those who count the vote decide everything. -- (Josef Stalin) _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
