hi, I have an similar platform. About your question see bellow:
On Mon, Sep 1, 2008 at 6:39 AM, Sriram <[EMAIL PROTECTED]> wrote: > Hi > > My Scenario is to implement Asterisk in a Call center.. I;ve TE420 Digium > card and plan to terminate 4 PRIs (E1) on it. I;ve 30 Agents inside..Since > its a PRI i m not using any hardware echo cancellation module.The calls > would first land on Asterisk and depending on the options would be > transferred to the Agent. I've read lot of opinions on voip-info.org giving > asterisk hardware dimensions. I would like to take a final call depending on > your expert answers : > > Scenario : There would be 120 calls for sure during a 2 hour period of a day > , rest of times it would be serving max. 50 calls. No matter how many calls > come only 30 would be able to talk to agents rest would be listening to some > files on the IVR or be involved in some polling..This is what the client > wants as of now but he needs a scalable solution depending on traffic.. > > Queries : > > 1. For this initial setup Will a Dual processor (Xeon) with 2 Gigs of RAM > with TE420 be able to handle the load ? All my agents would be using the > softphones I will suggest 4G and Gigabit network with Vlans. > 2. What should be the ideal CPU load that i need to watch - may be if the > load average crosses 6 or 7 - should i worry ? Better than CPU load look into network overhead > 3. Even though i m adviced against AGI scripts (as they eat precious CPU > cycles)- they seem very powerful and i m desperate to use them...Will the > above setup get hampered in any way if i use them ? Did you have php, perl, phyton, AGI CLI for agi scripting ? > 4. Now scalability - If i want to increase the agents to 50 from 30 and add > another PRI - what are the areas i should focus on - another machine ? or > some additional RAM and processor ? Yes i suggest another machine if you want add another PRI. > > I;ve been working all along on Dialogic but want to shift to Asterisk as it > has lot of features and just fits in my needs (PBX + IVR in 1 box! ). > > Please advice > > Thanks in advance > Sriram > > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > AstriCon 2008 - September 22 - 25 Phoenix, Arizona > Register Now: http://www.astricon.net > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > -- --------------------------------------------------------------------------------- Luis Morales Consultor de Tecnologia Cel: +(58)416-4242091 --------------------------------------------------------------------------------- "Empieza por hacer lo necesario, luego lo que es posible... y de pronto estarás haciendo lo imposible" Leonardo Da'Vinci --------------------------------------------------------------------------------- _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
