DO NOT put all your eggs in one basket i.e. all you calls on ONE BOX Sriram wrote: > Hi > > My Scenario is to implement Asterisk in a Call center.. I;ve TE420 > Digium card and plan to terminate 4 PRIs (E1) on it. I;ve 30 Agents > inside..Since its a PRI i m not using any hardware echo cancellation > module.The calls would first land on Asterisk and depending on the > options would be transferred to the Agent. I've read lot of opinions > on voip-info.org giving asterisk hardware dimensions. I would like to > take a final call depending on your expert answers : > > Scenario : There would be 120 calls for sure during a 2 hour period of > a day , rest of times it would be serving max. 50 calls. No matter how > many calls come only 30 would be able to talk to agents rest would be > listening to some files on the IVR or be involved in some > polling..This is what the client wants as of now but he needs a > scalable solution depending on traffic.. > > Queries : > > 1. For this initial setup Will a Dual processor (Xeon) with 2 Gigs of > RAM with TE420 be able to handle the load ? All my agents would be > using the softphones > 2. What should be the ideal CPU load that i need to watch - may be if > the load average crosses 6 or 7 - should i worry ? > 3. Even though i m adviced against AGI scripts (as they eat precious > CPU cycles)- they seem very powerful and i m desperate to use > them...Will the above setup get hampered in any way if i use them ? > 4. Now scalability - If i want to increase the agents to 50 from 30 > and add another PRI - what are the areas i should focus on - another > machine ? or some additional RAM and processor ? > > I;ve been working all along on Dialogic but want to shift to Asterisk > as it has lot of features and just fits in my needs (PBX + IVR in 1 > box! ). > > Please advice > > Thanks in advance > Sriram > > > ------------------------------------------------------------------------ > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > AstriCon 2008 - September 22 - 25 Phoenix, Arizona > Register Now: http://www.astricon.net > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users
_______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
