[asterisk-users] Maybe OT - routing calls in PSTN

[Bill Michaelson]

I have a Vitelity DID which generally works, but calls from a particular caller do not reach it. Vitelity has thus far disavowed any responsibility for working through this problem. I recognize that some action might be required by another provider which is outside Vitelity's control, but it seems that they should at least be trying to help resolve the problem by helping me determine the responsible party and facilitating contact - because it is their DID/service that cannot be reached.

In the past when I had a similar problem with a Junction DID, the folks at Junction resolved it with no hassles and zero intervention on my part. But Vitelity just keeps closing out my trouble tickets while responding in a way that indicates that they are not reading my reports carefully. How does this compare to others' experiences with Vitelity and other providers? Is there a way that I can determine whom to contact given only an originating number? Any words of wisdom? Documents I can read for educating myself?

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