Re: [asterisk-users] Maybe OT - routing calls in PSTN

[Bill Michaelson]

That is my position, and I appreciate the affirmation, as well as the offer to determine the carrier. I might email you about that. But having no business relationship with the other carrier, it is at best awkward for me to initiate contact on this matter, and this should be obvious to Vitelity staff. Worse, they are now telling me to contact the user of the number to ask them what provider they use. I think this is apalling.

So I'm more concerned with the practicality of relying on Vitelity for service in general and in the future. Their tech support has been absolutely cavalier to the point of insulting in refusing to deal with this basic issue of connectivity. I'm wondering if my experience is unique.

From: Alex Balashov <[EMAIL PROTECTED]>

It is their responsibility to contact the underlying origination carrier to resolve the issue.

I have a Vitelity DID which generally works, but calls from a particular caller do not reach it. Vitelity has thus far disavowed any responsibility for working through this problem.

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