Hi! I want to know the way that calls are answer in this case... I have queue1 and queue2, one agent that receive call from both queues.
queue1 <- call1 queue1 <- call2 queue2 <- call3 queue2 <- call4 In my test the agent answer calls in this order: call1,call3,call2 and call4. I think this must be in this order call1,call2, call3, call4 like a big FIFO. Its ok this behavior? Could I set priority between queues? Thanks
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