I saw QUEUE_PRIO but it works inside a queue not between queues. I need to use two queues because their have different settings like max time waiting, max amount of calls in queue and others.
Regards On Fri, Nov 28, 2008 at 11:34 AM, Atis Lezdins <[EMAIL PROTECTED]> wrote: > On Fri, Nov 28, 2008 at 1:13 PM, equis software <[EMAIL PROTECTED]> > wrote: > > Hi! > > I want to know the way that calls are answer in this case... > > I have queue1 and queue2, one agent that receive call from both queues. > > > > queue1 <- call1 > > queue1 <- call2 > > queue2 <- call3 > > queue2 <- call4 > > > > In my test the agent answer calls in this order: call1,call3,call2 and > > call4. > > I think this must be in this order call1,call2, call3, call4 like a big > > FIFO. > > > > Its ok this behavior? > > Could I set priority between queues? > > > > Hello, > > Queue has lot of different settings, like wrapuptime, strategy, etc. > Also two queues usually don't know about each other, with few > exceptions. One of them is shared_lastcall (introduced in Asterisk > 1.6.0). There's also weight - it will help to give priority to > specific queue if multiple calls are ready to go to agent in different > queues. Also, you can give priority to different callers within queue > by setting QUEUE_PRIO variable before sending call to queue. > > You could try to describe why you need two queues and what should be > rules to distribute calls - so we can help you with overall > architecture. > > Regards, > Atis > > > > > > -- > Atis Lezdins, > VoIP Project Manager / Developer, > IQ Labs Inc, > [EMAIL PROTECTED] > Skype: atis.lezdins > Cell Phone: +371 28806004 > Cell Phone: +1 800 7300689 > Work phone: +1 800 7502835 > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
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