Hello, We're using Asterisk to manage call queues. Queue members are connected via IAX2 using the Zoiper softphone, and Zoiper is configured with 2 lines.
We're finding that calls are routed to queue members even when they are on the phone, on their softphone's other line. For example, if a queue member makes an outgoing call on line 1 or is handling a queue call on line 1, the queue will often route calls to them on line 2. When this happens, "queue show" shows the member's status in the queue as "In use", so Asterisk seems to know that this member is busy. We are using Asterisk 1.4.18, configuring our IAX users and queues with the realtime extension. Is this expected behavior, and if so is there any way to turn it off? Or is this unusual behavior, and if so any tips on troubleshooting it? Does anybody happen to know how Asterisk determines whether a queue member is available to have a call routed their way? Thanks! ----Scott. _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
