At least for this telco, ISN and BRI was a money-loser.  We've spent more time 
trouble-shooting those connections (on behalf of the customers) than we ever 
made in monthly or per-minute charges.

Obviously I can't speak for a telco that I know nothing about.  The ability to 
support ISDN requires some training and test equipment, and I've seen a wide 
variety of approaches to managing that, some that work better than others.  I 
do know that it seems to be thriving (as well as can be expected) here.  Qwest 
has even used it with non-savvy customers as a method of pair gain where 
trunking was limited or the cost of upgrading a drop cable was high.  The techs 
that actually work with it have proven competent and have the necessary 
equipment to quickly diagnose problems, often remotely from the ROC.  The 
exception being one time when they sent a tech with no ISDN experience to a 
remote terminal to solve another problem and he killed an ISDN circuit in it 
and it took a couple of repeat visits to figure out what he did wrong.

Wilton
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