You can use

immediate=yes  ;like the bat phone (old Batman)

in your zapata.conf for the channel... but that means it just gets answered.. I think 
your problem is having the operator signal that they can take the call... otherwise 
when they get bag from the toilet/coffee break/ciggie break they'll find an irate 
customer on the other end.

if they also have a pc you could write an interface to the management console to 
answer the call with a click...

personally I prefer hardware solutions...... :D

Andy

*********** REPLY SEPARATOR  ***********

On 08/01/2004 at 13:58 [EMAIL PROTECTED] wrote:

>Does anyone know of a resource for extensions in which the server
>(whether asterisk or custom scripts) can trigger the phone to be
>answered?
>So for example an operator can have a headset and when a call comes
>through the call is automatically (through a script) connected to the
>headset instead of the operator having to manually answer the call.
>
>Any responses, help or ideas of a type of supplier to contact for more
>information would be greatly appreciated.
>
>Thanks
>
>Michael Blood
>
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