Is there a way to override the queue wrapup time on the fly? I would like to allow a longer wrapup time for my agents, but if they are already done with closing up the call ticket, I would like them to be able to dial an extension or something to override the wrapup.
Is there a way to do that? -- Regards, Robert Broyles _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
